Billings YMCA Uniform Store
 

Billings YMCA Uniform Store

Your source for custom jerseys for Billings YMCA athletes.

GameBreaker Home Field Advantage - FAQ

Can I Pick The Number On My Child's Jersey?

Unfortunately, we cannot accept jersey number requests. All numbers are randomized and pre-printed by size and style so we can fulfill orders on time for every participant.

What Size Jersey Will My Child Receive?

Your child will receive the jersey size selected during checkout. Please confirm the sizing information is accurate before placing your order to help ensure a proper fit.

What If I Received The Wrong Size / Product Does Not Fit

Visit our Shipping, Returns, and Exchanges page: https://gamebreaker.com/pages/shipping-returns-and-exchanges

What If I Received A Jersey With The Same Number As Someone Else On The Team?

Please contact your coach or team admin to decide which player will keep the number. Once confirmed, visit our exchange page to process the exchange and we will send a free replacement.

When Will I Receive My Order?

All jerseys are shipped directly to your home and fulfilled by Gamebreaker. To help ensure delivery before your first game, please place your order at least 2 weeks in advance. Please note that our fulfillment center is closed on weekends.

Tracking information will be provided by Gamebreaker once your order has shipped. Please allow 3–4 business days for delivery after shipment.

How Do I Track My Order?

Once your order has been processed and shipped by GameBreaker, you will receive an email containing your tracking information. If you do not see the tracking email, please check your spam or junk folder. If you are still unable to locate it, please submit a request through our Contact Us form.

What If My Order Arrives Damaged Or Defective?

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, please submit a request through our Contact Us form within five business days of delivery. Your submission must include a clear description of the issue and at least one clear image showing the damaged, defective, or incorrect item.

What If I Never Received My Order?

If your tracking information shows the order was delivered but you have not received it, please contact the shipping courier first to open a claim. Once you have a claim ticket, reach out to Gamebreaker support and they will assist you in resolving the issue as quickly as possible.

UPS Customer Support: +1 (800) 742-5877

Fedex Customer Support: +1 (800) 463-3339

What If My Order Acknowledgement Shows A Ship Date That’s Too Late?

If the estimated ship date shown on your order acknowledgement is later than the date you need your order, please submit a request through our Contact Us form as soon as possible. We will do our best to assist, but we cannot guarantee that expedited delivery can be accommodated.

How Do I Return/Exchange My Merchandise? 

Gamebreaker is committed to 100% customer satisfaction.

If you are unsatisfied with your purchase and the product is eligible for a Return/Exchange, you may return/exchange your item(s) within 30 days of the ship date.

RETURN/EXCHANGE CONDITIONS

  • All items must be unused and all tags need to be intact
  • All items must be packaged in their original packaging
  • If you are requesting an exchange for headgear, the headgear must be blank and cannot contain any logos, decorations, or other customizations. Customized headgear is not eligible for return or exchange.
  • Failure to meet these Return/Exchange Conditions may result in your request being denied

RETURN/EXCHANGE PROCEDURE AND INFO

  • Visit our Gamebreaker Return Portal by clicking HERE

INBOUND AND OUTBOUND FREIGHT COSTS WILL NOT BE REFUNDED

  • Your refund will be issued to the original payment method that was used to make the purchase. Once we receive the headgear please allow 3-4 days for processing.
  • Once we receive your returned package another order will be sent out within 2-3 business days 
Is My Order Eligible For A Discount? 

Required team jerseys are not eligible for any discount codes. Discount codes may only be applied to retail products.

How Do I Apply Free Shipping To My Order? 

Orders of $80 or more automatically qualify for free standard shipping. No code is needed — free shipping will be applied at checkout once your order total reaches $80.

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